When you hire a moving company, you expect your belongings to arrive safely and undamaged. But what happens if something goes wrong? Are movers responsible for damage? The answer is yes, but there are certain steps you can take to ensure that you are not left out of pocket. The first step is to make a detailed inventory of all the items you are moving. This will help you to identify any items that may be lost or damaged during the move.
It is also a good idea to take pictures of large furniture before the move, so that you can compare it to the condition it is in after the move. If something does get damaged, it is important to document it thoroughly. Take clear photos of the damage, both before and after, and include any receipts or proof of purchase. Make sure to keep all broken parts, as they may be needed for the claim report.
When submitting your claim report, make sure to include all relevant documents such as your contract or invoice. Keep the original documents and send photocopies. If the damage is evident during or after the arrival of the moving company, there will be no doubt who caused it and who must pay to have it repaired. However, keep in mind that the moving company will not be at fault if the damage was due to a faulty repair to the house, such as a loose staircase or handrail.
The Consumer Guarantees Act covers your losses if the moving company fails to provide your service with reasonable care and skill. Professional carriers take pride in their work, so you can rest easy knowing they won't engage in risky practices or intentionally damage your belongings. Even a perfect move can be stressful and moving professionals understand that their job is to help customers in any way they can.